Edgardo Z.
Edgardo Z.
Houston, TXMember since August 2018

Reviews (1)


    • Aug 6, 2018
    • Verified Reviewer

    SmileDirectClub

    Beware

    Overall Experience:

    Beware of this company. I could write a 10-page review of how bad this company is. I won’t even take into account how I was completely screwed over by them. Customer service is nothing but lies. They tell you what you want to hear, just to get rid of you and onto the next. I was told by 3 different representatives that they have so many new customers that it’s impossible to keep up. That’s why everything is weeks late and they give you the runaround.

    Stay away, odds are you won’t be satisfied.

    Reviews on their website are a very small percentage of customers. They just take the good reviews. Just do the math. Around 2200 reviews? They have over 100k customers.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Aug 6, 2018

      Company Response from Smile Direct Club

      Hi there, Edgardo. First and foremost, we'd like to clarify that over 95% of our customers are happy with their smiles at the end of treatment, and we love when they choose to share this in a review. That said, we work hard to address any concerns or complaints we receive in a timely and honest way as more.


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