I was a first-time customer of Scentbird in July of 2018. I even subscribe for the two-a-month plan. So I placed my order and weeks go by, and it hadn’t even shipped. I saw no tracking info for it, and it just disappeared from my orders, so I finally was fed up and canceled. Here it is in August, and they hadn’t even shipped my order; not a way to start business with me. Then I don’t like that I can’t CALL for support. It takes DAYS to get a response from these people. I am going back to ScentBox.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from
Hi Gerald! I'm so sorry this was your experience with us. This is completely opposite the first experience we wished you to have. During the time of this review, we were experiencing tremendous shipping delays and unfortunately, this was reflected in your experience with us. I can confidently say within the past year, we've improved immensely in shipping processes and communication. We hope since leaving this message you received your first scent. If not, please email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be sure to turn this around for you.