Reviews (1)

Getting therapy is hard, period. Firstly, you need insurance. Your schedule needs to work. You have to wait several months to find a specialist, then you may find out you do not click with them.

I was needing a little help and due to schedule constraints, finding it was pretty much impossible. BetterHelp was my next best option. So I tried it for a couple of months. The therapist I was matched with was pretty good, and I enjoyed being able to write out my thoughts to gather myself. I felt really good about it for the first month.

The second month, I was finding this app to be a little bit of what I was afraid of happening. Firstly, the rate you needed to pay for the services kept increasing. Second, the nature of having an application like this means that you innately have less boundaries. I think if I was really in the midst of a crisis, this may have been beneficial. The constant ability to have contact with your counselor became more of an annoyance rather than a benefit.

If you really enjoy privacy like I do, this is actually not your best option. You have the privacy of being behind a screen, but you never really get left alone. Unlike talk therapy, you can't leave everything in the therapy room. You have to drop everything to be in therapy mode when your counselor messages you, no matter what you're doing--this became bothersome after awhile. I got to the point where I was dreading talking with the therapist because the contact was so frequent I really ran out of things I needed to talk about. For most people like myself, I would recommend this as a last resort.

The issue is that they actually have very good therapists and the idea is wonderful and well-intentioned. However, the nature of a counseling application really does not utilize these therapists in the most optimal way. Good in theory, but in practice, the application turns out to be intrusive, inconvenient, and cumbersome.

If you need an option and have exhausted yours, however, I would recommend this. I'm glad I tried it, but it's not for me. There are people who can switch gears easily, but for me, I was never in the mindset to do therapy if I was receiving messages from my therapist at random hours of the day.