I signed up for a free trial but never proceeded with the service. I didn’t download the app, didn’t receive any email about being joined to the service, no contact from the organization. Notification via their website support was difficult to find, but I found it and let them know I was not proceeding with the service after the free trial. To my astonishment, I was charged $159!
I again contacted them and got absolutely no response. I had to lodge a complaint through my bank, who thankfully refunded the amount and are chasing them regarding the illegal debit. Imagine my astonishment when I was charged $159 AGAIN four months later! I have again contacted Noom with no response. I have of course contacted my bank again, who are taking the illegal debits very seriously and an investigation is underway.
I STRONGLY advise everyone to avoid this company who are undertaking illegal charging practices. Unfortunately, I have had to cancel my debit card (and go through all the associated pain of resetting all my direct debits) as a result of this organization. I hope this information helps others to avoid the same financial and time loss that I have experienced.
Bottom Line: No, I would not recommend this to a friend
44 people found it helpful
Link to this Review