Katherine S.
CaliforniaMember since August 2018

Reviews (1)

    • Aug 10, 2018
    • Verified Reviewer

    One Two Lash

    Problems with application and very poor customer service

    Overall Experience:

    I had difficulty in applying the lashes. I tried both with my fingers and with the applicator tool. I ended up scratching my eye with the corner of the tool, and after several attempts at application, I had red, irritated eyes and pain.

    When I called customer service to return the product, I told the rep about my experience. I was told that it "doesn't happen" and when I asked to speak with someone about the experience, she said that she had "passed it along."

    Based on the lack of concern and the fact that I have to pay for returning the product, I would not recommend the company or their product.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Sep 24, 2018

      Company Response from One Two Cosmetics, LLC

      Hello Katherine,

      My name is Emily from One Two Cosmetics. I want to thank you so much for taking the time to leave us a review. I’m so sorry to hear about your prior experience. Our customer’s experience is our number one priority, so I am so sorry to hear about this. We take these concerns very seriously, I’ve noted this complaint and will take care of this right away. Our return policy is clearly outlined on our website, but I’m so sorry for any miscommunication or confusion we may have caused. Please email me at emily@onetwocosmetics.com, and I will be more than happy to issue you a full refund. I look forward to making this right!

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