I ordered one set for myself and have been using it for two weeks. I found out the brush is too hard and the head is too long to reach out back teeth. It doesn’t work for me. So I tried to reach out the customer service, but they never reply to any single email back to me. So I tried and left a 1-star review on their website...it turned out as 5-star and doesn’t allow me to change it. Wow! At the moment I realized the whole review is a lie. A few days later I saw some people complain about their BAD customer service, I felt the same way so wrote down my experience...and then a few hours later my comment and other people’s complaints all gone! A scam company!
Don’t waste your money on them.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Yiting. Sorry to hear about the issues you have experienced, we will try and clear these up for you as best we can here!
Quip's bristles are the exact same "soft" Dupont nylon bristles as all large brands use, so we can assure you they are industry standard soft. Perhaps you were looking for ultra soft which we do not offer yet.
As with the bristles, Quip's head/neck is also the same industry standard as all manual and electric toothbrushes on the market. You can test this yourself by laying Quip's next to other brushes. So should be able to reach your back teeth just the same way. Perhaps its design made it look different?
Our help team is online seven days a week and can answer all emails within 24-48 hours. Perhaps their response got stuck in your spam filter? We would love you to check and reach out again if you cannot find it.
We are sorry that you accidentally did not change your star rating to one star and accidentally submitted it as a five star. You can see from the reviews page; it is certainly possible to adjust your rating when you are leaving the review. Unfortunately, because we use a partner integration to collect our reviews to ensure they are legitimate and independent, we are not able to edit reviews once submitted, nor can we delete them (unless they contain offensive language). We can allow you to review again, and we would be happy to help you do so on help@getquip.com
As you can see by the distribution of reviews of the above mentioned genuine customer review site, we have hundreds of thousands of customers most of which have loved their Quip experience. At the time of writing, there are around 4.92 out of 5 stars from over 3500 reviews, but of course, we know that Quip cannot be for everyone. We are sorry you did not enjoy your experience and encountered issues while trying to get help.
We look forward to helping resolve this on help@getquip.com!