After the trial, you are auto-opted into the full subscription. While that is reasonably standard with trials, I did not want to continue and requested to return the next supply I received. They refused, saying once the outer shipping package is open they could not accept it, because it's a medical device. The outer boxes for the contacts were still in untouched condition.
Their support was unwilling to budge on a return or refund. I'll stick with another company, like 1-800 Contacts, which has no such limitation.
Bottom Line: No, I would not recommend this to a friend
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