When I first started purchasing from them, I loved the diapers and still think they are probably the best ones out there (even though my kids aren't in diapers anymore). But, the other products for me have just either been ok or not good, well except the clothes stain remover is really good, basically on par with Puracy. The spray sunscreen and fabric softener do not work at all for me, and the cleaning supplies are ok but not great. I much prefer Puracy. Also, their customer service is frustrating because they try so hard to have a good experience that they are not direct with you.
Once, I wanted to have the sunscreen returned which was over a year after I purchased, so instead of saying no they gave me an over the top explanation on their policy, etc., said they wanted to help me but were not clear on whether they were going to return it or not. I had to go back and forth with them a few times which was so frustrating. I think the original concept of the company was good but I don't like where it's going. It's too corporate now and not personal, even though they try to be. It's impossible when you take on so much money from hedge funds and have visions of going global. I still much prefer grassroots mom and pops stores that grow organically, consciously and keep their initial vision, which I don't think is this company.
Bottom Line: No, I would not recommend this to a friend
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