Reviews (1)

They have a lot of random stuff. Despite their claim, that you can buy in confidence from them because "they have your back," it is a hassle trying to return items. DO NOT attempt to call their 1-800 number because after you listen to its recorded messages, it then says that the service is unavailable. No, it wasn't just a system outage, I have been trying for days. You can ONLY communicate with "reps" via the app. But, before you can get to that stage, you have to answer questions from an automated online "help assistant" who vets why you need customer service.

Then you have to wait 24 to 48 hours for a response. To make matters worse, they want you to upload a picture of the item you are trying to return, regardless if the system says it was delivered on the third and you are trying to return it on the forth. However, you cannot just upload the picture, nope you have to go back through the entire online customer service complaint vetting assistance, and then restate all everything and why the product was crappy, in the end just to upload the required picture.

After that a customer rep will send you a standard we apology, what is alarming is that they say "they need to contact the store to SEE how you can obtain a refund" and they will get back with you in 24 to 48 hours. At this rate, your ONE month refund time is slowly being eaten away just to return a product and get your money back. The saying is true; you get what you pay for. I am still undergoing the "return process" it's almost like begging to get YOUR money back. In the future, I cannot see me purchasing anything over $10 if at all. I cannot stomach having to beg and plead with a merchant that offers "returns" to get my money back for crappy products. Beware, you have all been warned.