I signed up for Flaviar about a week ago because the price $60 for three months seemed reasonable for what they offered. However, when you sign up, they make it very difficult on their site to find how to only pay the $60 for three months. Really leave only one option, which is to pay for the entire year with a $30 discount. It comes to $210. As soon as you pay is when you will never see that money again. I went through this process and canceled in under a day with the confidence that I would actually get my full refund.
After contacting support, they said they would barely give me half of what I paid. I received $108.01 and forced me to keep the membership that I did not want at all. They charged me $60 plus a "non-refundable incentive fee" of $41.99, which is essentially a welcome box they advertise as "free." They are no longer responding to emails and their phone support goes straight to voicemail. Save your money and go to the liquor store to try different spirits. This is either a scam or their customer service is actually just poor and amateur.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Flaviar Ltd.
Hey Isaiah,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. Before the JOIN button, there’s a clearly visible feature that allows you to switch between the annual and the 3-month membership. We are sorry you missed it. We did our best to make the choice over membership length easy to find!
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand. We understand if your needs and wishes differ from what we offer and I’m terribly sorry that our club didn’t work out for you.
If you need help with anything else or believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com. Wish you all the best!