Rob C.
Los Angeles, CAMember since August 2018

Reviews (1)


    • Aug 15, 2018
    • Verified Reviewer

    Bombfell

    Auto shipped 9 months after I closed my account

    I tried Bombfell in July 2017, got a few nice shirts but they were a tad expensive, so I told my "stylist" that I needed to stop this service. So, in October 2017 I closed/ canceled my account...or so I thought. Last month (July 2018) I was notified by the person who took over my old apartment (I moved in November) that a Bombfell package had arrived with my name on it. How could that be? I emailed Support on July 25th and they "claim" that my account was not actually canceled but on a "9-month pause," and they sent me an email letting me know of this and that a random package of clothing that I did not request or have any say it was sent to me. Of course, I got no such email. How do they send a package without a confirmation from me? And now they auto-charged me $238.17, so I just called my credit card company and filed a dispute, because forget them.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Comments (1) Link to this Review
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    • Aug 28, 2018

      Bombfell I., Bombfell Client Services Team

      Hi Rob,

      Thanks for your review. We're definitely sorry for any inconvenience caused by the previous iteration of our timed pause feature. We're always looking to take feedback from our clients and improve our service! This feature has now been revised to give the timed pause process more customization, with we hope that this will create clarity about the feature being a temporary halt of the account. We thank you so much for trying our service, and if you have any other questions or feedback, please let us know at support@bombfell.com!

      Thanks, Team Bombfell

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