I ordered the eyebrow micro blading pens in April. No news whatsoever about the shipping status after two weeks, so I enquired about it and was told it would take a while, so they offered me a 10% refund, which I took. Fast forward another month and still no news, so I requested a refund and the lady on the live chat just IGNORED my request and said it would get shipped the following Monday. Fast forward ANOTHER MONTH and STILL no news. By this time I had given up and just thought I'd been scammed and left it. I received an email in July saying my order had been shipped out but now haven't received it even a month later. Not sure what's going on with the shipping and DHL but now I'm being told to contact the merchant company, but I'm done with this terrible company. Judging by the other reviews, the products aren't great and arrives in a terrible condition anyway.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpfulLink to this Review
I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number to email@example.com so I can look into the matter.
Regards, Focallure Team