Reviews (1)

I've found a lot of the negative reviews, and it seems to be people who don't understand the process or had issues that are actually Carvana's fault. Having gone through the entire process with some hiccups, I highly doubt the complaints here are legitimate. Also, the BBB rating for Carvana is an A+, so there is that. Carvana is not a scam at all.

I love my new car! It is exactly as described and what I've been looking for. Also, the costs were significantly lower than those which are for sale at local dealerships, so that's awesome.

The main reason for my 5-star rating, though, is the customer service which I received. There were some hiccups within the entire process, but none of which are Carvana's fault. I had trouble getting a hold of my credit union (weird hours, one main employee, just odd set up) and Carvana went out of their way working with me. I didn't lose out while my credit union was taking forever to fix their issues and submit the requested documentation.

The Carvana customer service was always polite, knowledgeable, and understanding. They worked hard to help me the customer. Then, the next hiccup I had was the first car I wanted, it wasn't Carvana's fault but an issue with the car manufacturer. I decided I didn't want that vehicle and picked out another one. Carvana customer service was so understanding and transferred everything, created new contracts, etc., in a matter of minutes. It was so easy to cancel one order and start another. I basically didn't have to do anything.

The delivery of the new and pickup of my old car was a breeze! The driver showed up, let me test drive and check out the new car while he inspected my trade-in. I chose to keep the new car and signed the paperwork. He explained everything I needed to know (registration, loan, inspection, etc.). Then he loaded up my trade-in and drove away. I just completed my seven day period with my new car, and I couldn't have been happier with my purchase and experience! I highly recommend Carvana, especially for those with tight schedules who do not want to be hassled by car salesmen.