Reviews (1)

I went along and tried SmileDirectClub because I had minor teeth spacing that I wanted to be fixed. I went to the downtown location, got my scan, everything went well and smooth. It is $95 a month for two years. I received my aligners, did all 15 of them after about a year with them on. Finally! It was time to get retainers. I contacted them via Facebook about this and everything went fine. I got charged $95 for it, and it was sent out to me. I received them and I realized they were not as low at the gum area as the aligners. So they did not fit well at all. I contacted them, sent them photos and explained exactly what the issue was. They said they understood and they'll fix it. I got my replacement and it was exactly the same as the first retainers. I explained it again to them, sent more proof and they blamed it all on me.

I had already tried filing them down, even cut them with scissors and they did not fit well still. I guess they thought I was trying to get retainers for free out of them, which was not the case at all. I honestly wanted to stick with the plan, and have that perfect smile. They were no help, and they basically did not care. So due to their lack of attention, I did this entire process for no reason. I am still paying till this day for something that won't be permanent due to their nonchalant ways. Very disappointing. Their customer service needs a major upgrade. They definitely know how to rip people off, so it seems.