Bill M.
Tucson, AZMember since August 2018

Reviews (1)

    • Aug 17, 2018
    • Verified Reviewer


    Smooth and easy

    Overall Experience:

    Good - quick and easy.

    Bad - sales could not tell me why the same model with more miles was $2500 when other with less mileage was less money than the other. The only difference was the color of the interior? The second issue was delivery. I was told it would be 8/2/18, then when not delivered, called and told me it would be delivered on 8/3/18 at 11:00 pm. I told them no, make it 8/4. I called on 8/4 when the time told was passed, then was told it is on its way. I have a large office parking lot and requested it be delivered there, but instead, the driver passed the office and went down the street to Walmart's parking lot. I called delivery and said what going on? Then the driver drove the car into my office lot, checked out, gave me the keys for my trade-in, and was gone.

    What I found interesting is all the people I spoke with were women, even the delivery person, the only male was the driver.

    I believe for the price and my trade-in, I am very happy, smooth and easy.

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Aug 17, 2018

      Company Response from Vroom, Inc.

      Dear Bill,

      Thanks for your feedback. We're glad to hear you found our process easy and are happy with your car. We're sorry for the issues you had with delivery. Please know this is an area that we are actively working to improve, thanks to feedback from customers like you. If there's anything else we can do, please let us know. We hope you enjoy your ride!

      The Vroom Team

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