Reviews (1)

I rented a suit for my friend's wedding through Black Tux. Little did I realize that they have a ridiculous return policy of three days, after which they automatically charge you for the full price of the suit. The wedding was on Saturday, I traveled home on Sunday, and I was working Monday and Tuesday and so didn't have time to return it (you need to physically bring it to a FedEx store). I received an email on Tuesday that said: "we assume you decided to keep the suit, so if we don't hear back from you in 24 hours we will charge you $940 for the suit!" (As if this janky suit was worth anywhere near that much!)

I immediately replied to tell them I did not want to keep the suit I was just a couple of days late on the return. They charged the $940 out of my account anyway and told me that they would refund it (minus a late fee) when they received the suit. It was the end of the month, so I ended up having to borrow money to pay my rent because of this. Even when I emailed them with the FexEx confirmation that the suit had been delivered, it took them more than a week to "process" the refund. They kept more than $100 as a late return fee, almost the price of the whole rental.

I would highly discourage anyone from using this service. Particularly making your groomsmen use this since they will have no idea and could get completely screwed over, as I did.