Scentbird is a good concept. However, I have been charged and have not received my three out of the six shipments in the months that I've been subscribing. They don't have a customer service number to call and email is the only option. As of today, I've not received my April, July, or August 2018 scents, but all been charged for all three. I've emailed multiple times and no resolution. I understand moving locations, but that didn't happen until July. So why did I not receive my April shipment? Why have they not attempted to help me resolve this? Terrible customer service.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from
Hi Jessica! Thanks for leaving this review and I completely understand how frustrating this must have been. Over the past year, we have encountered some extreme growing pains centered around communication and shipping processes. However, we have improved tremendously and if this issue has not yet been resolved, we'd love to make this better for you. Email us at socialsupport@scentbird.com with the subject line "Cordelia" and we'll be sure to right this wrong.