I bought a Chrysler Town and Country Limited Platinum for my wife using Carvana. We have two toddler-age children so looking for a vehicle is time intensive. I thought it would be easier than buying from a dealership. That was a big mistake.
I never took delivery of my van. Carvana said that I needed to have the VIN number of the vehicle appear on my insurance policy, but that is not how my insurance works. I travel all over the world for work. I have an umbrella policy that covers me against injury, property damage, and underinsured motorist for $500,000.00. They refused to leave the vehicle, so I refused their transaction and promptly canceled the transaction online. They could not understand that the vehicle would be covered once I took delivery but I was not able to insure a vehicle that I had not accepted without pursuing an additional policy. The reason why I purchased the insurance that I have is to prevent liability confusion. I can drive any vehicle anywhere and be covered.
Thanks, Carvana, for ruining my weekend.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you for your honest feedback, John. We take pride in providing a hassle-free car buying experience and we are saddened to hear you received otherwise. We understand there may be confusion regarding our insurance policy, as we do require active insurance prior to delivery. The primary reason for this is to ensure our customers are covered during their seven-day money back guarantee in the unfortunate case something was to happen to the vehicle while in your possession. We, by no means, intended to cause you any dissatisfaction during your dealings with us and would love the opportunity to alleviate these issues. Please give us a call at 800-333-4554 if you have any further feedback or questions regarding our insurance policies.