SmileDirect will provide little to no help if your teeth are off target. They do photo checkups on your teeth, but if you tell them you are concerned at the time, they will not reach out to you at all. Also, when I needed to order a retainer to prevent the loss of all my progress, I was told it would take two to three weeks, but it actually took nine weeks! In the meantime, my teeth shifted significantly, since the aligners are only designed to last two weeks. I never spoke to an orthodontist prior to ordering from this company and now I truly regret it. My teeth aren't exactly where I want them, and now I'm stuck with a company that treats their customers like dirt.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Smile Direct Club
Hi Caroline. We're disappointed to see this, as we take pride in the customer care our team provides. We always want to remain transparent and work to make things right in the event of an unforeseen delay. Please email us directly at grinners@smiledirectclub.com. Thank you, Joy.