Everything started off great with my subscription until the fourth month. They missed a month, yet charged me and stated they had logistical issues. We got back on track for a few months, then bam! Again, what they call logistical issues. And they are still charging people their monthly fees without delivering any fragrance. I've asked for a refund and yet to receive a reply. Unbelievable. The word on the street is the company is falling apart.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from
Hi Brian,
I am truly sorry to hear about your unpleasant experience with us. We went through a very challenging period during our warehouse transition and this affected a lot of our customers. But, the transition is done and we have made improvements to our shipping processes as we continuously grow and expand as a company :)
We'd never charge customers for products that won't be shipped. We're always happy to support any of our customers with concerns via social media or socialsupport@scentbird.com so shoot us a DM if you have any questions!