I have been a member for seven months. I have loved every perfume that came my way. I was charged for my July order on the 5th and didn’t receive it until the end of the month when I normally have it by the 11th. I was charged for my August order and sent an email saying it would be delayed and they apologized. For two months in a row, now that is not acceptable! If my payment to them didn’t go through they would stop my service. I sent an email asking for clarification and didn’t receive a response for seven days, and the response was that they would look into it. It’s now the 20th and I still haven’t received my perfume. Not what, I will call customer service.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Kimberly! I'm so sorry this was your experience with us. During this time, we were in the process of our warehouse move which caused a few shipping delays and I'm sorry this order was affected by it. I've just taken a look into your account and I see that following leaving this review, your order was delivered. I see all of your orders were delivered within the month and again, I'm truly sorry for the delay but I'm hoping you enjoyed the fragrances. Our goal was to make sure that each order was received and I'm happy you received them. Since this time, we've improved greatly with our shipping processes and in communication. If you have any other feedback or concerns now or in the future, please be sure to email us at socialsupport@scentbird.com and we'll be sure to assist.