I started out as a one-time seasonal customer (it was my only option). Then when my box hadn't gotten to me for six weeks, the customer rep offered me a free annual subscription as instead of a reimbursement. WRONG! They charged me for both my seasonal and three days later an annual subscription!
I contacted customer service, and to no avail other than a late box with some good, some NOT ME products. Then to add to the insult, they blocked me out of my account after buying $260 of add-ons two times today! Apparently, in order for them to reopen my account and to get the products I paid for, I had to repay the annual fee two more times with no reimbursement, and my box has "awaiting shipment" for over a week now! I feel like I’m paying for all the PR boxes and getting the short end of the stick! I will be canceling after my year! I just checked, and they changed my password on me AGAIN! 100% scam!
Bottom Line: No, I would not recommend this to a friend
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