Nadezhda Z.
New York City, NYMember since August 2018

Reviews (1)


    • Aug 30, 2018
    • Verified Reviewer

    BioTrust

    Product review

    Overall Experience:

    BioTrust products advertise products using dozens of emails. Most of the information is not trusted as BioTrust products; they do NOT have working emails and the website products are promotional. BioTrust did not provide certification of quality and safety for product ingredients as other health product vendors. Be ready to pay extra charges for BioTrust products if you return it. No recommendation from me if there is NO trust for BioTrust products.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

    Link to this Review
    • Aug 31, 2018

      Company Response from BioTRUST

      Hi Nadezhda,

      I hope this finds you in the best of health. My name is Tim Skwiat, and I am a member of the BioTrust Team. I am saddened and disappointed to read your review and to learn that you are any less than completely satisfied and that we fell short of your expectations.

      If you were so kind to allow me the opportunity, I would like to do whatever I can to make this right for you. For starters, could you please let me know how you attempted to contact us by email? Our customer service team takes pride in responding to every email that's received, and if there is an issue with one of our email addresses, we would greatly appreciate you helping us identify that so we can take the steps necessary to address the problem.

      As far as our email communications, that is currently our means for direct communication with our customers. Along those lines, we do offer a variety of subscription options so that customers can customize their communication experiences. Having said that, we are always open to customer feedback so that we can improve the customer journey, and with that in mind, if you have any recommendations on how we can improve our communication, I invite you to share with me at tskwiat@biotrust.com

      As far as product documentation (i.e., quality and safety), we gladly provide product documentation upon request. Is there something specific that you are looking for? If so, I will happily send you verification of product quality, purity, potency, and safety. Please email me at tskwiat@biotrust.com.

      As far as our money-back guarantee, the details of our return and exchange policy are published on our website. Unfortunately, I cannot provide a refund for any return expenses. However, I will gladly send you a complimentary product of your choice.

      Please feel free to contact me directly at tskwiat@biotrust.com at your convenience, Nadezhda. I greatly appreciate your consideration in allowing us to earn your trust as a customer. I assure you that I will do everything I can personally to make things right for you.

      Sincerely,

      Tim Skwiat


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