This was the absolute most horrific experience in my 40 years of purchasing vehicles. And I actually purchased two from this organization.
From the first click to purchase the first vehicle to the final step of registration of my vehicles, it has been a nightmare. Mostly when a human was involved. I would suggest they review the hiring practices and profiles of individuals they on-board. They are well versed in making excuses and blame fixing while treating their customers as idiots.
I would never suggest anyone follow my misery with this company. DON'T do it, no matter how they flower the conversation! It is exhausting working with any of the resources you speak with...full of excuses and flowery words with no ability to support the customer needs, even when the company resources are found to have dropped the ball. They are well versed in covering the truth of shortcomings in their resources.
I give them one star because there is no lower scoring mechanism provided.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from Carvana
We would like to first thank you for taking the time to provide Carvana with feedback from your recent purchases. We are so sorry to hear about your experience. This is by no means that experience we want for any of our customers, and we make no excuse for that. Please know that if an error occurs, Carvana does try to rectify the situation to the best of our ability. We want to apologize if at any point during your purchases, it came across that we weren’t being honest and transparent with you. We are happy to see that one of our Executive Resolution Specialists had reached out to you to resolve your concerns. However, we completely understand that this does not negate your original frustrations. Thank you again, Steve, we truly appreciate your feedback to allow us the opportunity to improve our customer experience and purchase process.