I understand that their teachers and the content might have some value but their money back policy is a scam.
They deserve 0 stars for the complete lack of customer service. They do not reply within 48 hours as the automatic reply states. They blast you with several emails of how amazing their content is afterward.
My experience points out that the company is a brainwashing machine to generate money.
They promise they refund money. They do not.
They also do not have a customer service telephone number. They communicate only by email.
They say we refund, yes, and then the small print only the annual subscriptions, not the monthly ones. This is not only unfair, but it is literally a trap to generate income without providing any service, because who wants to try the annual first in case things go wrong.
They also do not reply to emails for refunds to explain not even to provide a link. As soon as they receive an email asking for refund and cancellation, they send several emails for how amazing their content is.
In their website, they provide links with very carefully crafted content questions and answers.
Bottom Line: No, I would not recommend this to a friend
43 people found it helpful
Link to this Review
Company Response from Mindvalley LLC
Dearest Dina,
I am Joyce from Mindvalley Team, I have investigated your case and found out that the case has already been addressed by one of our support specialists. We would like to apologize if there was a delay in the response you received. I would like to assure you that Mindvalley has no intention to affect your learning experience this way.
We have no intentions of changing your views, instead, we are here to assist you once you found the best program for your chosen transformational journey. Based on your review, there was a confusion between the difference of the monthly and annual subscription refund policy. I am glad that everything has been completely settled now. We have also processed the refund which you should have received by now.
The email address info@mindvalley.com is only used for sending out Mindvalley program or offer updates and we can only respond to you if you email us at support@mindvalley.com. If there is anything else we can do for you, please contact us by calling our contact center, 1-888- 597-8384.
Operating hours: Monday - Friday, 7 AM - 7 PM (PST).
You are always welcome in case you are interested to know future Mindvalley Courses and events, please let us know, and we will be here for you.
Love and Light,
Joyce