I am 55 years old and I live in Australia. My daughter recently bought me a glam set of One Two Lashes because my eyelashes are sparse and thin and blonde. It took me over an hour to try and get the eyelash on and so I asked my daughter to help me with it.
We got the left eyelash on fine, but as we were putting the right lash, the magnetic strip simply fell off. My daughter tried to put it back on, but she gave up. I have to say that I've carefully read the instructions and watched the videos and was confident that everything I did was correct, however, I feel that poor quality control was the problem here.
When I called customer support all they did was argue with me about how I "may have misused the product" and that it was 100% quality controlled. I felt like it was my fault. It was a very frustrating process for a 55-year-old and for a product that is so expensive I believe that the quality of it should have been much better.
Unfortunately, we ended up throwing the lashes away because I got so frustrated with the whole process. It may be worthwhile for customers to check this product before application.
Unfortunately, I can't promote this product to my friends, and I'll have to find another product to highlight my lashes.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from One Two Cosmetics, LLC
Hello Pauline,
Thank you so much for taking the time to leave us a review. My name is Emily from One Two Cosmetics. Customer satisfaction is a number one priority of ours, and I am so sorry to hear your experience did not reflect that. While many of our customers enjoy our product, we do understand that everyone is different. I would be more than happy to issue a full refund, no need to send anything back! Please email me at emily@onetwocosmetics.com to get this process started.