Claire T.
SingaporeMember since August 2018

Reviews (1)

    • Sep 3, 2018
    • Verified Reviewer


    Almost 3 months, and I have not received my items.

    Overall Experience:

    They apologized and said they would ship one month after my payment. It's been three months, and I still don't have my products. They gave me a DHL tracking number that I tried to call and track. DHL said that was a handled by DHL subsidiary. When I called them, they said I had to request the seller to ship again because the package was probably lost. Come on! Refund my money or send me my products!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 1, 2018

      Company Response from Focallure, LLC

      Dear Claire,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful to you if you can please share your order number so I can look into the matter. Thanks.

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