They apologized and said they would ship one month after my payment. It's been three months, and I still don't have my products. They gave me a DHL tracking number that I tried to call and track. DHL said that was a handled by DHL subsidiary. When I called them, they said I had to request the seller to ship again because the package was probably lost. Come on! Refund my money or send me my products!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Focallure, LLC
Dear Claire,
I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful to you if you can please share your order number so I can look into the matter. Thanks.