We ordered the belt. It came with someone else's name and invoice on it so I called customer service. Since I ordered it via Medicare, I got the runaround. It took a total of eight back and forth phone calls before they finally sent us a return label for the mix-up. We tried the new belt, and it still didn't work. Six more calls and I finally decided that the deplorable customer service between the people in Canada and Georgia (the heavy accents leads me to believe the Georgia people are just a relay from another country), the conclusion is their customer service reps are the worst. You can find via a scripted service with little training. The belt is a good product but not to be used for true back ailments! Save your money and get a consult from a local physician it's free, and would probably last longer and be better for you in the long run! Find something else to throw your money at, this isn't it. No golden relief here!
Bottom Line: No, I would not recommend this to a friend
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