Lisa H.
Kernersville, NCMember since August 2018

Reviews (1)


    • Sep 4, 2018
    • Verified Reviewer

    PillPack

    Amazon acquires train wreck.

    So, Amazon wants to get into the healthcare business. They believe they can disrupt the market. Good luck Amazon. Your acquisition is going to require a complete overhaul if you are going to make a dent in the PBM arena. This is more than slapping a shipping label on a Sham Wow. These are people's lives you have in your hands and should not be taken lightly.

    Good concept of pre-packing pills into day/evening dose packs. The packaging material either opens inadvertently when trying to tear off at perforation spilling your pills everywhere or you cannot get into the pack without the use of teeth or scissors. There is no in-between. The dispensing box does not keep the pills dispensing, you have to constantly open up and dig in to pull the strip of pills out.

    There is a disconnect with customer service. They don't get it. I don't think they have any pharmacy customer service training. They cannot pronounce medications; they seem clueless as to policies and procedures (shipping, ordering, delivery). Don't count on them to discover a drug, drug interaction or contraindications. Hopefully, they have board certified pharmacists that will catch those.

    The shipping time and delivery exceed national average...weeks, not days. It is sad when you can get a replacement iPhone in less than 24 hours, but your medications will take weeks to reach you. You will also spend an exorbitant time on the phone trying to set up and order your medications. Their website is not intuitive or user-friendly either. Now...rush shipment. Let's say you have a PRN (as needed) medication that you use for migraines, if you want that delivered, you can get a rush order. I went online and ordered a rush order...a rush order was two weeks. Again, from what planet is this medication being shipped from?

    Now, canceling and getting your prescriptions moved back to a real pharmacy. Good luck with that. You can call. They will tell you they will do it. They won't. Trust me. Call the pharmacy that you want your prescriptions transferred to and have them contact PillPack. It is the only way that you will get them transferred. Better yet, don't use PillPack in the first place and you won't have to worry about it.

    Bottom Line: No, I would not recommend this to a friend

    31 people found it helpful

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