Reviews (1)

I should have read the reviews that warned about poor customer service, especially when it related to money and refunds. I had started the process of buying a car and had put down the standard hold deposit while the paperwork was mailed. In the meantime, I found a much better deal on a better car elsewhere. I contacted the "specialist" to cancel the deal, release the hold, and get the deposit refunded. Easy, right? No. After several days and no response, I contacted the specialist who assured me that everything was being processed and I should see the refund any day.

More time passes, no response, no refund. Again, I contact the specialist who once again assures me that "everything has been cleared." I am not sure why it has not posted back to your bank. I will call the paperwork team once they are in office in the next hour just to double check what I am seeing. I have never had this issue before with a refund on a hold, and rest assured we are not trying to keep it from you. Again, no further reply and no follow up from the specialist. More days pass. 14 days after I canceled the hold, I get an email saying the refund has been processed and could take another ten days. Unacceptable.

If you call customer service to inquire about the further delay, they simply say they are sorry and there's nothing they can do. I will never purchase a car from this group, and I am so glad that I did not allow them to handle more than $500 of my money. As of this writing, I still do not have the refund.