I have had NOTHING but FRUSTRATING communication with Scentbird. First they say "update your info and get 50% off your next order." I do that and they charge me the FULL $25. It was the end of the month and three things bounced so three times $35 overdraft. I send a detailed message and what do I get back? An AUTOMATED message saying they will get back to me when they're not busy! No reply! So, I really like it, so I try again. SAME THING HAPPENED, except they charged my account three times $25, but after another long detailed message and another automated message they refill for two of the three $25 and send my order, except I only received one out of two perfumes. I'm done!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from
Hi Amy,
Thank you for the honest review and I’m sorry to hear you had such a frustrating experience. I also appreciate you bringing this issue to my attention as I will definitely pass this as feedback to the team.
We were a very small (but quickly) growing team back then but we now have dedicated customer support to each of our support channels. We're always happy to support any of our customers with concerns via social media or via email (socialsupport@scentbird.com).
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!