Annelissa M.
San Antonio, TXMember since August 2018

Reviews (1)


    • Sep 5, 2018
    • Verified Reviewer

    Scentbird

    Canceled my subscription

    Overall Experience:

    I wanted to try out this subscription. I was promised a free perfume, the free perfume was still being "process" when I canceled on the 28th because I did not want to be billed for next month. This is why I canceled. Now because I canceled (never mention that my "processing" order would be canceled, if I canceled my subscription), it deleted my "processing" order, which is crazy. How are you going to cancel a "processing" order that should have been submitting still til 5th of the month? I don't recommend this website, there is no phone number to contact someone, there are just emails.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jul 3, 2019

      Company Response from

      Hi Annelissa,

      Thanks for writing us a review and I am so sorry to hear about your unpleasant experience with us. I know this response is already a year late but I would want you to know that this is not the experience we wanted you to have.

      I can see that there was a miscommunication regarding your free credit from a referral (free fragrance) but our support agent confirmed that your free August fragrance was successfully delivered. I also completely understand your concerns and frustration and we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.

      We'd be happy to make things right ❤️


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