Shirley W.
Shirley W.
Los Angeles, CAMember since August 2018

Reviews (1)


    • Sep 5, 2018
    • Verified Reviewer

    Quip Toothbrush

    Would not recommend

    Overall Experience:

    This is a great toothbrush for travel, however, for daily use, it hasn't worked for me.

    First, it stopped working after a few weeks. I contacted the vendor and they said I probably had a "lemon battery" but didn't offer to send another one. It's not that I couldn't put one in, but they didn't address the fact that they sent a bad product and didn't attempt any service recovery. It works intermittently, after I bang it a couple of times. I became frustrated and went back to my Oral-B, and I am very happy.

    I ordered and paid for the annual program. After I didn't receive a refill in three months, I contacted them twice, they promised to send it but I haven't received it yet. I'm so frustrated that I will probably continue with my Oral-B and use the Quip only for travel. The product is comparable to other electric brushes, but it is more convenient, especially for travel.

    The response to my issues wasn't addressed appropriately, so I think that service is an issue for the vendor. Overall, I don't feel like I got value for the money that I paid and would not buy it again.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Oct 4, 2018

      Company Response from Quip NYC Inc.

      Hi Shirley

      I’m so sorry to hear that you were having trouble with your battery and receiving your refills. Although it is rare, sometimes batteries can drain earlier than the three months. If this happens, we’re happy to send out a new battery upon request.

      Looking at your account, I see that your refill was generated three months after the initial order and shipped several days later. We always have a processing period so that customers can review their order details. An order confirmation was sent to the address on file when the order was generated and another email was sent once the order had been shipped. Your tracking information shows that the package was delivered but if this was not the case, this is something that we are happy to help with if notified. If you have any further questions, we're always here to further help at help@getquip.com.


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