Reviews (1)

I did not receive my bundle after my address was printed incorrectly by their warehouse. This is the third automatic month, so my address doesn’t automatically change in the system, my apartment number was probably cut out in the printout. The customer service insisted I had the wrong address and it was my fault. So this is after waiting 35 minutes to speak with a customer service rep, then I ended up hanging up in my face. Their email says they have 72-hour wait period and their online chat is unavailable. I sent an email to explain the situation and trying to get a expedited shipping. Instead, I receive an email saying that the customer service was right, it was the wrong address. They never apologize for this inconvenience, and they said I misunderstood what the customer service said.

First of all, don’t defend each other without apologizing to the customer. You couldn’t have said that it was under investigation, the issue was that’s what UPS said, instead of saying that the company is right and the customer is wrong, even when I am on the automatic shipping for three months. It was very poorly handled and it did not even ask if I was satisfied with the email either. It just said have a great week, instead of “if you have any other questions or concern, please reply," but nothing. Super cold, cruel, and unprofessional. I am really disappointed at how they handled such a small issue. It could have gone in a better direction if they just acted a little more humble.