Reviews (1)

I purchased my vehicle and got it five days after the 10-14 day promised delivery (I received it on the 21st calendar day, they say 10-14 business days). They called me 30 minutes before they wanted to deliver to me, 24 hours earlier than the date of delivery that they had committed to and had been communicating for five days. On the day of delivery, I had to call them to inquire where my vehicle was, two hours after the driver called to tell me he would be there in 15 minutes. Vroom customer service agent requested that I call her back and give her an update because the driver wouldn't share any information with her! No seriously, that happened? I called her out on it. She gets mad at me? Really?

It arrived covered in dirt and mud, fine. It was shipped on an open trailer, OK. However, it arrived and was empty of gas (diesel, first one I have owned and not every gas station has diesel, just an FYI.) The Audi dealer vehicle inspection revealed that it needed new engine mounts and rear shocks, a total of $2,600. The Limited 90-day/6,000 mile warranty did not cover the $1,400 rear shock replacement. Additionally, the rear-view camera was not operational, due to not being plugged in (so no additional repair cost, this make me happy). This tells me that their 150-point inspection is complete fiction.

I will lose $500 to send it back but save myself from a $1,400 repair bill, which their inspection didn't find and you can make the call on this one. I see that sending a vehicle back to them is a nightmare, but I guess I am going to have to just dive right in. My friend cautioned me about buying "the pig in the poke," and now I understand. I would definitely recommend buying from someone you can actually see the vehicle beforehand because Vroom customer service is a complete joke.