Not only do my teeth not look like the 3D treatment plan, I ordered my retainers on 6/26, received someone else's on 8/8 and with 12 phone calls and complaints, I still do not have my expedited retainers, and it's 8/30. Customer service is horrendous, and they have no case notes to refer to. I would never recommend SmileDirect and filed a complaint with the BBB. In addition, I have scheduled an appointment with a local Orthodontist to help with the alignment of my teeth. This has been the most frustrating experience I've ever had.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Smile Direct Club
Hi there, Ursula. We would like to clarify that SmileDirectClub doesn't guarantee the timeline for achieving the projected results in the SmilePlan. As is true in any aligner treatment, additional treatment outside of the projected timeline may be required to achieve optimal results. That said, it's important for us to provide helpful communication and quality assurance every time, so we hope you'll reach out to speak further. We can be reached at grinners@smiledirectclub.com.