As a previous customer with an exceptional experience, I decided to return for purchase this past Spring. It had been terrible. I have been approved and close to closing the deal and then later told "Due to discrepancies, we cannot complete your purchase." I’m not too sure what’s being insinuated with that, however, as a person who's experienced identity theft, I chose to be careful with the interest rates and go through Carvana again. I was even considerate enough to wait for a response letter to my appeal. I never received one, I received an email that stated only "After reviewing your letter, we decided not to continue the sale." My account was blocked, giving me no access to anything. Now I come to create a new account and purchase a vehicle for the last time, in hopes that I’m not cheated again.
I would have to say 2018 Carvana is a lot worsened than when I initially made my first purchase with them. Be careful. I hope the staff has been trained properly to help the customer and not run them away.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
Martee, thank you for reaching out to Carvana with your concerns. We appreciate the time taken to do so. After reviewing your account, we can see that all underwriting policies and procedures were followed correctly. The underwriting decision is final as due to discrepancies in the information provided, we are unable to move forward with the sale of a vehicle.