Valli L.
London, EnglandMember since September 2018

Reviews (1)

    • Sep 8, 2018
    • Verified Reviewer

    WalkFit Platinum

    Not what they are made out to be

    Overall Experience:

    I wore the WalkFit Platinum insoles as instructed but after three weeks I gave up as I ended up with a backache and knee pain. I was fine before using the insoles. Now they are in a cupboard, what a use of money, and now I will have to go see a physiotherapist to fix my back. I can't get my money back as their packing is ridiculous. I had to get extra strong scissors to cut the molded plastic packing. This is how not to be environmentally aware.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Sep 9, 2018

      Company Response from Ideal Living Management, LLC

      Hi Valli,

      Thank you for the post. We are sorry that the insoles did not meet your individual needs. WalkFit® Platinum, by Phase 4 Orthotics, provides extra metatarsal and longitudinal support and cushioning for your feet. Our WalkFit® Platinum Orthotics are ideal for complete foot support, comfort, correct posture, and mechanics. Our doctor-designed orthotics are a unique foot support system intended to help relieve over-pronation while preventing foot strain and injury. Designed with a prescription-like arch support, our foot orthotics prevent and treat foot pain. Wearing WalkFit® Platinum Orthotics prevents feet from rolling inward (over-pronation), which can pull the entire lower body out of alignment.

      We are not sure who you bought your WalkFit insoles from in the UK but in North America where we sell them we include the following instructions:

      Wear them only one hour at first.

      Orthotics work by changing the position of your feet. It may take some time before you are comfortable wearing them all day. To begin, wear the orthotics 1 hour the first day, 2 hours the second and so on until you can wear them comfortably all day long. If you feel discomfort, remove them from your shoes. Begin wearing them the next day without increasing the time they are worn. Then continue to increase usage until they are comfortable. If you feel pain when wearing WalkFit® Platinum Orthotics, discontinue use and consult with your physician.

      We are not sure what returning them has to do with the packing, however, you do need to follow the policy of where you purchased them from. In North American, we would accept the return regardless. We suggest that you contact the seller again regarding your return for a refund.

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