My contract did not deduct the trade or deposit. I asked them for a new contract but it never came. I canceled the transaction and it has been two weeks and numerous phone calls and emails and they still have not refunded my deposit.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Vroom, Inc.
Hi Lydia, thanks for your feedback. I believe we communicated on another review site but wanted to update you here as well. Your deposit was refunded on 9/4. We apologize for the delay on our end, and we have escalated the issue to our finance team to be addressed. It takes 5-10 business days for the bank to put the funds back on your card. If you do not see the refund in this timeframe, please let us know. Again, we apologize for the issues and thank you for reaching out.
The Vroom team