I paid for my August sample and it is now September 7th, and I still haven’t received it. I really never write bad reviews on anyplace, but I am just so annoyed at this point. I get charged $15 a month. I knew that they were moving sites, so I was super understanding with that and didn’t really care because I didn’t get my July perfume till more towards the end of the month anyway. Come September they send me an email only crediting my account $10 (so I’m out $5) and apologizing saying they wouldn’t be sending it. I feel like they just have a lot of stuff they need to work out.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from
Hi Erin,
I am truly sorry that your experience did not match your expectations and this was not the Scentbird experience we wanted you to have. I see that your August fragrances were delivered on September 14, 2018, and we thank you for your patience with us during our warehouse transition.
We experienced some shipping delays last year due to unforeseen challenges during a transition to a new warehouse. As a start-up company, we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!