I agreed to sell my vehicle to Carvana. I had difficulty starting my vehicle, it had sat for a couple of weeks. Once the vehicle started, the tech drove the vehicle and we completed the deal. All the paperwork was completed, the tech handed me a check, and the deal was complete. Unfortunately, the vehicle did not start again so the tech told me the deal was canceled, even though we already completed the deal. After several minutes of discussion, he tore up my paperwork and demanded the check be returned. At this point, I just wanted the tech to leave. What I did not realize was the tech tore up my original TITLE!
Carvana did not care, wanted to leave. Awful customer service. Nobody has reached out to me or apologized for the mishap. Definitely, lost a customer.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
Whether you are purchasing a Carvana vehicle or selling your personal vehicle to us, your experience is our top priority. We take great pride in the convenience of our selling process and it is evident that you did not experience this ease. We understand your frustration in not being able to complete your sale due to the vehicle not running, and ultimately having your title ripped.
Upon review, we see that one of our executive resolution members has reached out regarding your experience to provide a solution moving forward. With additional concerns or feedback, please don’t hesitate to reach out to us, as we always hope to turn your experience around. The time you took to leave a review for us is very appreciated as it highlights where our process can be improved. Thank you for sharing your experience with us and giving us the opportunity to improve our processes for customers in the future.