I ordered two products on July 22nd. I was charged and never received a single product. Customer service is non-existent. This company needs a lawsuit filed against them. They are thieves. I would never give them another dime of my money. The requests I have made for a refund due to never receiving a product have gone ignored for weeks.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi Chelsea,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention!
I know that this response is a year late but we are in the process of making things right to all of our customers who were greatly affected by our warehouse transition last year. I see that your July 2018 orders were successfully refunded by our team and your order was also shipped on September 2019. In the last few years, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!