Reviews (1)

I rented five tuxedos, totaling over $900, for my wedding. Several groomsmen were traveling from out of state or country, so they shipped their tuxedos to my address. The Black Tux mistakenly sent two tuxes of my size. I was, therefore, one tuxedo short for my groomsmen, with the missing tux being for one groomsman who is significantly larger than me. There was no way for him to fit in a slim fit tux my size. This was not a small mistake. My groomsman has 100 lbs on me. He was fit by a professional tailor and input his measurements correctly into The Black Tux site. We called The Black Tux, but they said they could not help with short notice, even though the mistake was theirs by their own admission.

We scrambled to rent a tuxedo right before the wedding. Fortunately, we eventually found one. However, we could not find a perfect match for our Black Tux tuxedos. The replacement was more expensive than The Black Tux tuxedo. So now I spent more than $1100 on tuxedos for my wedding, and we didn't even match thanks to The Black Ttux.

After the wedding, I finally got in touch with a manager at The Black Tux after several failed attempts. I asked The Black Tux to refund the extra cost of the more expensive replacement tux ($200 vs. $132 at the black tux). The Black Tux refused. Clyde and Kevin at The Black Tux customer support admitted fault, but were unwilling to make this problem caused by The Black Tux right.

In an attempt to appease me, Clyde and Kevin did offer me a promo code, as if I would ever use this company again. I would not recommend using The Black Tux to anyone for any reason. Their employees are clearly incompetent on several levels. They do not care about their customers. They will not correct their own mistakes. If you need a nice tuxedo for an important event, I would strongly suggest looking somewhere else.