I have not even been able to try PrettyLitter and I already have a bad taste in my mouth. When I clicked place order I realized my address was wrong. So within 5 minutes, I had sent an email to them to correct it on a Saturday. I never received any type of response until Tuesday afternoon, stating I had to call and get it fixed myself. Well that might be easy enough except I never received a shipping confirmation. So I had to call customer service to get this and when I put the tracking ID in, it hasn’t even left. Information was only sent at 5:08 pm on Monday. This is ridiculous considering I sent a total of three emails before they sent this information. Even if it had already shipped, I would hope a nice customer service group would do anything in their power to help and call FedEx themselves.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Pretty Litter Inc.
Thanks for reaching out Emma. This sounds like a rare and unfortunate circumstance where our support team missed the mark. This is not the service we aim to provide, and we would love the opportunity to make it right for you. Please send us an email at meow@prettylitter.com (Attn: Cassie) and we will be happy to help. I look forward to hearing from you!