Nightmare is a gentle term to use for our experience with Carvana, which still continues! When the car was received, the dashboard VIN had been removed. An oil receipt was in the car, and just out of curiosity, we called that dealer. The mileage was about 100,000 miles more than what the odometer read! It appears Carvana turned it back. There are numerous other problems, however, the ongoing one is that after four months, they will not provide the title and registration. I have exhausted my allowable temporary trip permits and can no longer drive "my" car because I can't get plates. Now my livelihood is affected, and I am unable to provide an income.
There seems to be no end to the go around. Why should they care? They have my money!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Karen, we appreciate you taking the time to provide feedback on your Carvana purchase. We want to apologize for any issues you ran into, as this is not the experience that any of our customers should encounter. Although we have run into a few bumps in the road, we truly want to turn your experience around. We are having difficulty locating your account in order to look into your concerns further. If you could please reach out to us at 800-333-4554, we can take a deeper look to ensure we do our due diligence to find a swift resolve. Karen, thank you again for reaching out to us and we look forward to hearing from you.