Rocket Mortgage was great to work with and each person I worked with individually was extremely knowledgeable in their part of the process, but nobody I worked with gave a clear picture of the entire process as a whole (i.e. preapproval to underwriting to additional documents to “debt verification” to closing). When assigned to the closing team it took them almost three business days to assign when my closing was four business days upon transfer. This almost delayed my closing and I believe it only stayed on track because of my constant calls, emails, and message posts to confirm the closing dollar figures. I had to wire money rather than get a certified check because of the delays and had to overestimate to ensure I was covered for closing funds. I personally coordinated the “closing” between the title company and Rocket Mortgage because the closing team and title company apparently kept missing each other, but both responded right away to me.
Overall, great experience, until the closing team took over.
Bottom Line: Yes, I would recommend this to a friend
