Adrian W.
Adrian W.
TexasMember since September 2018

Reviews (1)


    • Sep 15, 2018
    • Verified Reviewer

    Vroom

    Good but not great...yet

    Overall Experience:

    This dealership needs some work to be great! They need chat options online. Their contracts require an arbitration clause! They don't provide an online tracking when your auto is being delivered. They don't have a client online dashboard.

    My auto had minor damage to the lower deflector. Sales person never followed up after the sale. They would not negotiate the price.

    They would not provide me with any inspection results even though they say they check all these items. Too cookie cutter.

    I paid for a third party inspection (highly recommended), and they found a fairly serious steering issue that took over two weeks to fix at the dealer. They blamed it on that dealer, but the dealer had the auto for six days, so it took Vroom over a week to bring the auto to service.

    Oil was at 11% and 1/8 fuel tank.

    One thing you have to be careful of is when you buy a particular trim it may not always have all the options that trim would typically have IF the auto was originally purchased through a rental company because they can order autos with less features. Always ask about all the features!

    Ok, here is the good:

    I got a good deal on the auto I purchased. I got an almost fair trade in price. I was able to email the salesperson.

    Luis Williamson was my rep. All and all, he did a pretty good job. He helped to find a decent interest rate (same as my 3rd party approval). Pretty good communication.

    The concept of online sales of autos and delivery, I like a lot and endorse, but Vroom has some obvious shortcomings.

    Bottom Line: Yes, I would recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Sep 17, 2018

      Company Response from Vroom, Inc.

      Hi Adrian, thank you for your detailed feedback. While we're happy to hear you had a solid sales experience and got a good deal on your vehicle, we're obviously not happy to hear other aspects of our process fell short. We are constantly working to improve our products and services and are actively working on each and every area you've commented on. We appreciate your comments and your patience. We hope that you enjoy your car. Please let us know if there's anything we can help with in the future.

      The Vroom team


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