Ally A.
Ally A.
Member since September 2018

Reviews (1)

    • Sep 15, 2018
    • Verified Reviewer


    Not enough information provided - left very unsure

    I have just received my HiSmile, and I am very unsure what to do. Although syringes are provided, the only information is a small cardboard paper with very little instructions. It says to apply 1/4 syringe to the top and also the bottom. Unsure whether this is an additional 1/4 or the same? The instructions don’t state anywhere how many uses the syringes will provide or how many days they should be used for. I also received a little card with progression images of teeth, however, they are labeled from day 1 (whitest images) to day 13 (darkest yellow image), so I am also confused with this?

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Comments (3) Link to this Review
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    • Sep 16, 2018

      Mollie, Customer Experience Specialist

      Hi Ally,

      We're so happy to hear you have received your Kit and are ready to start your HiSmile journey.

      When it comes to using the Kit, simply apply 1/4 of the gel syringe to the top the mouth tray and a 1/4 of the gel syringe to the bottom of the mouth tray. Using a total of half a gel syringe.

      With this information in mind, the kit provides you with six days worth of applications that are best if used consecutively. You can record your progress from day one and day six, which is printed on our shade guide.

      When it comes to our handy shade guide, the numbered one through to thirteen teeth shades is just to it make it a little easier to see what shade you start on and finish on, as this isn't a 13-day process.

      If you are ever unsure on anything to do with our Kit or product, please feel free to reach out to us on LiveChat or via our email

      Welcome to the HiSmile family Ally, we can't wait to see your results!

    • Sep 24, 2018

      Mon L.

      I was really happy at the beginning to see some results in my teeth. However, after a month of usage, my teeth started to hurt and feel weak when I would eat, especially products such as meat, and apples. I went to the dentist and he said that my teeth are very damaged since I am using some abrasive method for cleaning them and I should stop it completely. So yeah, a scam.

    • Oct 1, 2018

      Mollie, Customer Experience Specialist

      Hi Mon,

      Thanks for taking the time to leave your honest feedback. I am disappointed to hear you have experienced this, as I can assure you our formula has been carefully crafted to include only the finest ingredients, ensuring that your teeth are not harmed in the process.

      However, I recommend reaching out to our customer experience team at so we are able to assist further! We look forward to hearing from you.

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