Rob J.
North CarolinaMember since September 2018

Reviews (1)


    • Sep 15, 2018
    • Verified Reviewer

    Vroom

    I hope the vehicle moves faster than they do

    Overall Experience:

    I bought a 2013 Toyota Sienna minivan with low miles and all the options I wanted near the end of August 2018. The FedEx package with the purchase documents arrived on August 24, and I FedExed them back along with my down payment that same day. After that, the experience deteriorated. I was told by my sales associate that the vehicle would be delivered no later than two weeks and that most vehicles would be delivered in less time than that. We're here on September 13, 2018, and not only do I not have the vehicle, but I have no idea when I'm going to get it.

    They have moved goalposts on me by first saying no, not two weeks, but rather fourteen business days. Then it became fourteen business days from the receipt of my bank's payment. Still no vehicle or delivery date. Every time I call, they try to tell me it's undergoing a quality inspection to make sure it meets the high standards of yadda, yadda, yadda. It's been undergoing a quality inspection now for over ten days.

    I called twice yesterday and was told each time the individual would send an email to somebody and follow up with me. Never happened. The only thing I've gotten so far is an email from somebody with delivery support asking if I'm in the Hurricane Florence evacuation zone - I'm not. If they were even partially on the ball, they'd realize that my delivery address was not in the zone. If they were anywhere near the ball, let alone on it, they'd be able to tell me sorry, we can't ship a vehicle to North Carolina until this hurricane passes, expect it on Monday/Tuesday/Wednesday. Nope. Bunch of hooey about that neverending quality inspection - this is a Toyota, not a Yugo, so it shouldn't take this long - and then an empty promise to follow up. Meanwhile, I'm paying for insurance on The Invisible Minivan, and my first payment is coming due on October 1st.

    I've given them two stars ONLY because I expect at some point to receive the van I was sold. If that happens, it will be a great vehicle for a fair price. I'm teetering on the brink of one star, though, because that's the level of customer service you're going to experience from these people once they have your money. Spend a little extra, support your local economy and buy from a local dealership. At least you'll leave with a vehicle.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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