So I ordered in July, and after multiple emails back and forth, I finally got my first shipment today, September 13th, which was for July! And I didn't get my case, just a vial of perfume. I understand delays, and in their defense, they did refund me a charge for the inconvenience, gave me a $10 credit, and offered me an extra free case (which I haven't received or the free case with the first shipment). So I am curious when August will arrive, maybe December? LOL. I understand they are moving, blah blah blah, but let's get it together now!
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi April - thanks for sharing and I'm sorry this was your first experience with us. This is completely opposite of the experience we wished you to have. During this time, our warehouse move caused the delays, however, this does not excuse the inconvenience faced. I was able to search for your account by using your name and state and I see that since leaving this review, you've received a few fragrances every couple of months. If you ever have any questions or concerns, please email us at socialsupport@scentbird.com and we'll be sure to look into for you.